FAQs

Frequently Asked Questions

We carefully screen all employees prior to placement in your home. All our trained staff have completed the following:

  • personal interview
  • written skills test
  • completion of agency safety and orientation training sessions
  • passed a criminal background check

In addition, we perform the following:

  • insure all employees with professional and general liability
  • bond each employee
  • supervise field staff in your home on an ongoing basis
  • offer all employees continuing education courses

Home Health Services

  • Licensed by the State of Illinois Department of Public Health
  • Medicare Certified
  • Joint Commissions Accredited

Home Care Services:

  • Licensed by the State of Illinois Home Services Agency Licensure
  • Licensed by the State of Illinois Home Nursing Agency Licensure

We provide services in the Illinois counties of Cook, Will, and Du Page.

Home Health services provide skilled care services that are covered by:

  • Medicare and Medicare Advantage Plans
  • Insurance Companies
  • Veterans Administration
  • Medicaid
  • Managed Care Organizations
  • Commercial Insurance

Home Care services provide a variety of services that are covered by:

  • Private Pay
  • Long-Term Care Insurance
  • Illinois Department on Aging (IDOA) – Community Care Program
  • Western Illinois Area Agency on Aging – Respite Program
  • Veterans Administration
  • Managed Care Organizations
A member of our clinical team is on-call 24 hours a day / 7 days a week. To speak with a staff member after regular office hours, call the office phone number at (708) 832-9423 to be connected.

Our case managers provide a full range of skilled nursing services, including:

  • dressing changes
  • catheter care
  • colostomy care
  • diabetic care
  • injections
  • IV therapy
  • hypertension checks
  • psychiatric care
  • blood draws
  • arrange for patients to obtain necessary medical supplies
  • patient and family education on managing illness
  • serve as liaison between physicians and patients

Patients may be eligible for home health care services if they have:

  • been discharged from the hospital in the past 30 days
  • made a trip to the emergency room
  • been in a nursing home
  • undergone rehab
  • suffered a recent fall
  • had a recent change in mobility
  • observed a sudden weight gain or loss
  • recently had surgery
  • scheduled a future operation
  • received a new or worsened diagnosis
  • noticed a shortness of breath, even while resting

Covered services include:

  • Visits by a Nurse to give skilled care
  • Visits by a Physical Therapist, Occupational Therapist, or Speech Therapist
  • Bathing and personal care assistance by Home Health Aides
  • Medical supplies
  • Social Work

Services not covered include:

  • Full-time nursing care
  • Medications
  • Personal comfort or convenience items
  • Personal Care

SIf you qualify for Medicare, Medicare pays for 100% of approved services furnished in your home if you meet these requirements:

  • Homebound
  • In need of skilled nursing care, physical therapy, occupational therapy, or speech therapy.

SThe above skilled services can be provided in your home even if you have not been hospitalized.

Medicare’s definition of homebound is: “here exists a normal inability to leave home and, consequently, leaving home would require a considerable and taxing effort. Absences from home are infrequent and of short duration”.

Characteristics of people who may be homebound include:

  • People requiring the use of crutches, canes, wheelchairs, or human assistance to leave the home
  • Patients with dementia or severe memory impairment
  • Patients who have lost the use of upper extremity and may be unsafe to use handrails
  • Patients with limited ability for ambulation due to pain and/or weakness
  • Patients with severe heart disease who must avoid stress
  • People for whom outings may be medically contraindicated as determined by the physician

None of the following outings will necessarily disqualify a person from home health services.

  • Any religious service
  • Occasional trips to the barber or salon
  • Absences to receive certain outpatient healthcare treatments
  • Adult day care services
  • Family reunions, funerals, graduations